Order, Payment and Shipping Policy

Payment

Credit card transactions are made in real time meaning your card will be authorized at the time you place an order. If you do not want to use your credit card over the internet  you can contact Sales at (908) 235-1848. We will be glad to take your order over the phone. We also accept PayPal via phone only. Due to the high production cost, limited supply and unique nature of our products ALL SALES ARE FINAL once items are shipped and and cannot be returned. See policy on damaged goods below.

We also accept checks or money orders payable to our parent company: Eastcoast School, 9 Main St., Chester, NJ 07930. All credit card transactions will appear as 'Eastcoast School' which is our parent company. Please see the "About Us" section.

Shipping

Your order is primarily shipped by Fedex Ground Parcel service and Bullet Commercial Trucking freight. We may also use any other shipping company as long as the order can be delivered to our customers in a timely fashion. 

The majority of our Tiki Bar/Tiki Stool models are in stock in our US warehouse. Certain other models are stocked in our overseas warehouse. US warehouse stock ships in 2 to 5 weeks while overseas stock ships in 5 to 9 weeks.  Artificial Palm Trees/ Pool In-the-Water Cocktail Tables and most of our other products are usually shipped in 3 to 4 days. Customers will be notified of the delivery schedule of their particular product/ products once the order is placed. We welcome calls prior to order on delivery schedules if the time frames listed are a concern.

All commercial truck freight is for curbside delivery only. If you need a moving service to move the freight into your home or business you will have to pay the extra charge to the trucker.

All damages and defective products have to be reported within three days of delivery.

Damage or Defects

If you have received damaged, defective or incorrectly shipped merchandise, please contact us within three days of receipt of order. To receive credit for damaged goods, a picture must be emailed to endlesssummersun1@yahoo.com or sent to the address above with a request for credit and an explanation. We will review your request and issue a credit if appropriate.

Warranty

Warranty is 30 days on all bamboo products. Please keep in mind for those ordering bamboo products that bamboo is a natural material and a slight variation of color can be expected. Bamboo products in packages may sometimes mold. This can be easily removed with a bleach solution. Bamboo will also split, it is the nature of bamboo. We do not refund for split bamboo products. You can reduce the split of bamboo products by avoiding direct sunlight to the larger bamboo poles. Please read our page on how to care for bamboo products.

Please check the particular product section for warranty information on non-bamboo products.